Contact Viking Meadows Water Restoration

What should you do before the crew gets to your Viking Meadows home?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What questions come up on the first call?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Whether the leak has stopped or water is still coming in.
• Whether the water came from inside the house or from outside.
• Which rooms in the finished basement are wet and whether the water reached the walls.
• Whether this happened overnight or in the last hour.
• About how old the house is. A lot of homes in Viking Meadows date from the 1970s to 2000s, and older plumbing changes what the crew checks first.
• Whether you're in a condo or townhome, and if a neighbor's unit is also wet.
• If any outlets or appliances are in the water.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What should you expect when the crew shows up in Viking Meadows?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

How does the age of Viking Meadows homes change a water call?

Housing in Viking Meadows runs from the 1970s to 2000s, which means two houses on the same block can have very different plumbing. Around Viking Meadows, ranch and two story homes are common. Since many basements in the area are finished, a small leak downstairs can reach carpet and drywall fast. Pipes in outside walls and unheated garages are the ones most likely to freeze here in January and February. Mention any of this when you call, and the crew will plan around it.

Which neighborhoods and nearby towns does this number cover?

This number covers Viking Meadows and its neighborhoods, including these:

• Valley View at Viking Meadows · built mostly in the 1970s, basements are common
• Blue Grass at Viking Meadows · many with finished basements
• The Enclave at Viking Meadows · homes from the 2000s to 2010s, most with basements
• The Retreat at the Monon · finished basements are common
• Viking Meadows Main · homes from the 2000s to 2010s, most with basements

This number also takes calls from nearby Springmill Villages, Wood Wind Landing, Morgan Woods, Maple Knoll, Centennial, Sedona, Saddle Creek and Bridgewater Club. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. You can read more about water damage restoration in Viking Meadows and basement flooding.

What questions come up before a call?

Who answers when you call this number?

Viking Meadows Water Restoration is powered by Indy Roof & Restoration, which Aaron Christy founded in 2018. The company has a BBB A+ rating and has been BBB Accredited since 2019, which you can check on its BBB profile.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. Aaron joined FOX59's Indy Now in January 2026 to talk about water restoration and protecting your home. The number on this page reaches the team any time, day or night.